Business

PSE announces planned closure in Bellingham because ‘customer habits are changing’

How to pay your PSE bill online in 3 simple steps

Puget Sound Energy is closing several of its customer service offices due to an increase of customers paying their bills online. PSE breaks down how to pay your bill on its website.
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Puget Sound Energy is closing several of its customer service offices due to an increase of customers paying their bills online. PSE breaks down how to pay your bill on its website.

Puget Sound Energy is planning to close several customer service offices this summer, including the one in Bellingham.

On its website the company announced it was closing the downtown Bellingham office at 1329 N. State St. in August. It also is closing offices in Ellensburg, Oak Harbor, Olympia, Freeland, Tacoma and Vashon Island this summer.

The Bellingham office has 11 employees that will be impacted by the closure, PSE spokeswoman Janet Kim told The Bellingham Herald. Kim said the employees will remain with PSE with options to work at other offices.

PSE said in the post that because more people are using online services to pay bills, fewer people are using the customer service offices. Kim said less than 3 percent of PSE users pay bills through the customer service offices.

“The number has been declining for many years and customer habits are changing,” Kim said.

It will continue to have pay stations at several locations in Whatcom County, including Walmart and Fred Meyer stores. There is no service charge or fee to make a payment in person at one of these authorized stations.

Puget Sound Energy offers tips on how to save on your home heating bill.

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Dave Gallagher has covered the Whatcom County business community since 1998. Retail, real estate, jobs and port redevelopment are among the topics he covers.
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