Cascade Natural Gas customers who were hit with a late charge from June 2012 through all of 2013 may be eligible for a refund.
The Washington Utilities and Transportation Commission has reached a settlement with Cascade over charges of improper billing practices after an investigation looked into how the company calculated late-payment charges.
Cascade will have to pay a $275,000 penalty and also issue $192,258 in refunds. The refunds to customers who were improperly billed during the 19-month period will take place during the June 2015 billing cycle, according to a news release from the commission.
The company itself will have to pay the $275,000 penalty; it’s not something that can be passed along to customers, according to the release.
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Cascade serves almost 200,000 residential and business customers in 65 Washington communities, including Bellingham, and Mount Vernon.