Local

Internet speeds to increase for customers of Comcast’s reduced-cost service

Allen Levin, a Comcast social media specialist, tweets out an image from a pilot program with ConnectHome that will expand its highly successful Internet Essentials program benefiting the public housing residents of Miami-Dade, Florida.
Allen Levin, a Comcast social media specialist, tweets out an image from a pilot program with ConnectHome that will expand its highly successful Internet Essentials program benefiting the public housing residents of Miami-Dade, Florida. pfarrell@miamiherald.com

Low-income households connected to Comcast’s reduced-cost internet service are in luck: Their internet speeds are about to get 50 percent faster, and they now can use any of the company’s Wi-Fi hotspots for free.

Comcast announced last week that its Internet Essentials program, which offers internet for $9.95 per month to families receiving public-housing assistance or with at least one child who qualifies for the National School Lunch Program, will see speeds boosted from 10 mbps to 15 mbps.

Customers of that program can now also get 40 hours of free monthly access to any of Comcast’s 18 million Xfinity Wi-Fi hotspots (there are 800,000 in Washington, the company said).

Comcast launched the Internet Essentials program in 2011, and a spokeswoman said Washington ranks eighth in the nation for number of connected households with 46,000 since the program started.

Internet Essentials offers customers free in-home Wi-Fi, free digital literacy training, and the option to buy an Internet-ready laptop or desktop computer for about $149.99, plus tax. Those computers come with Microsoft Office, Norton Security Suite and a 90-day warranty.

The program was designed to help bridge the digital divide between those who have internet at home and those who do not.

Low-income households are far less likely to have internet at home than higher-income families. In its news release, Comcast cited research from the American Community Survey that found 56 percent of households earning less than $35,000 a year have broadband internet at home, compared to 92 percent of households earning more than $75,000 a year.

  Comments