The Bellingham Herald + FAQ

Q. What is The Bellingham Herald+?
A. The Bellingham Herald+ provides immediate and unlimited access to all content on our newspaper’s website (, our mobile site ( and to our iPhone and Android smartphone apps, and our electronic replica edition (Olive E-Edition), in addition to your printed newspaper subscription. The Bellingham Herald + bundles all the ways you can read The Bellingham Herald’s content into one price.



Q. How does the digital subscription work?
A. Beginning Dec. 18, 2012, unlimited access to will no longer be free. Some portions of will remain free; your access to other portions will be limited without a digital bundle subscription.

Each time your computer or smartphone visits our site, your use of the site’s pages are counted. Some portions of our site, like our Homepage (the first page you come to on the site), our Section Fronts (the "front" page of the Local News, Sports, Features, and Business sections of the site), dealsaver and all advertising will remain fully accessible, which means you'll continue to have unlimited access to those pages. But the story-level pages, photo and video galleries, commenting and opinions, breaking news and other content will have limited access.

So when, for example, you click on a headline on the homepage and select a story, that page counts towards a monthly limit. Once you reach your limit, if you don’t have a digital subscription, you’ll be required to subscribe or wait until the next 30-day period to access them.

With a digital subscription, you will have unlimited access to all of the website and your use will not be limited.

Q. What are my digital subscription options?
A. There are several. The Bellingham Herald newspaper subscribers can add the digital bundle to their newspaper subscription for an additional 46 cents per week. Whether their newspaper subscription is 7-days, 5-days, weekends, or Sunday, they have access to our digital products 24/7. Adding the digital bundle to your newspaper subscription is our best deal.


For readers who do not have The Bellingham Herald newspaper subscription and want only digital access, they can purchase the digital bundle alone for $12.99 per month (or $99.99 per year if paid annually).


Q. What if I already renewed my newspaper subscription? Do I have to pay extra now?
A. The digital bundle charges will begin with your next renewal. If you’ve already renewed your The Bellingham Herald newspaper subscription for 3-, 6- or 12-months, you’ll have access to the digital package without charge until your current subscription is due for renewal. Just sign up with Press + as a current subscriber beginning Dec. 18 to access digital content and unrestricted access to

Q. How do I sign up for a digital subscription?
A. Visit

CLICK HERE for the online order form.

Or, when you’ve reached your limit of free page views, a pop-up online order form will appear and invite you to subscribe. You’ll have the choice of a digital bundle if you want access to the digital package only, or you can sign up for a print and digital bundle, our best deal because it also includes delivery of the daily newspaper.

Be sure you allow pop-ups for our site to see the order form.

If you are not a The Bellingham Herald newspaper subscriber, once you have exceeded your limit of free pages in a 30-day period, a pop-up will appear asking you to subscribe.

Q. How do I access my digital subscription?
A. Once you purchase your digital subscription, you will be logged in to your account from the device you used to purchase the subscription. You don’t have to do anything else to access the content on the website.

However, if you switch to another device or clear your saved login data, you may see the message asking you to subscribe. If that happens, simply click the "Sign In" button on the top left corner of that screen and enter your e-mail address and the password you selected.

Q. Can I comment or read the comments without paying for a digital subscription?
A. You will need a digital subscription to access stories (once your "free" page views are used each 30-day period) that allow you to comment or read comments. You can comment using your Facebook account.

Q. Will I be able to use my free The Bellingham Herald iPhone or Android app without paying for a digital subscription?

A. Yes, but you will need a digital subscription to read stories once your free pages are used each 30-day period. Without the digital subscription, your smartphone app will be limited to the unlimited access pages (homepage, section fronts, dealsaver, etc.) and a limited number of free pages each month. A digital subscription will give you unlimited access to The Bellingham Herald through your mobile app and to our e-Edition.


Q. What if I don’t want digital access?

A. Most of our readers have access to the Internet and use our website or mobile applications, so bundling them together makes sense. But if you never use the website, don’t have a smartphone or tablet, you can opt-out of the digital portion and save 46 cents per week To opt-out, contact us by clicking here.

Q. Why is the website no longer free?
A. Readers the world over will continue to have unlimited access to some portions of our website, including the homepage, section fronts, dealsaver, FindnSave and advertising. But for story content, breaking news, photo galleries, video, commenting, opinions and the rest of the site, readers will receive a limited number of free pages in a 30- day period. After that, access will be limited only to those who have a digital subscription. Casual readers get a limited number of pages for free every 30 days; more avid online readers are asked to pay a modest fee to continue reading, and print subscribers, who are some of our most loyal customers, are entitled to discounted access to a digital subscription.

The world of news and information keeps changing, and the newspaper industry continues to be at the forefront of that change. For more than one hundred years, this newspaper provided our communities with local and world news in printed format that was conveniently delivered to your door once every day. Technological advances of the last decade provide us all with the convenience of mobile phones, tablets and an array of social media channels, and our readers want that same instant access to their newspaper. So we have transformed our business, restructured and retrained our staffs, developed new skill sets to deliver breaking news through a variety of platforms and become 24/7 information specialists.

The changes also require a change in our business model. We can no longer expect advertising to support all these platforms and options, so our readers will now share the support more equitably. But The Bellingham Herald+ option allows readers unlimited access to all our platforms at a minimal cost.


Q. What happens if I’ve only used a few of my "free" pages when the month runs out?
A. Our system works on a 30-day basis, not on a monthly calendar. So if your first "free" pages were in the middle of the month, your page allotment starts running again the middle of the following month. In other words, without paid digital access, visitors get a limited number of free pages within any 30-day period. They still have unlimited access to our homepage, section fronts, dealsaver, FindnSave, advertising and a few other selected pages.

Q. We have one newspaper subscription and I want to add the digital bundle. But my spouse and my child use your free The Bellingham Herald mobile apps. Do I need three digital subscriptions?
A. No. Your digital subscription can be shared with up to five mobile app users.

Q. Is access to the Olive replica e-Edition included in my digital subscription?
A. Yes. If you enter the account information for your digital subscription when prompted, you will gain access to our e-Edition. If you wish to use the iPad app to access the Olive replica e-Edition, please download the latest version of the app from the app store.

Q. I have a subscription to The Bellingham Herald but not for all 7 days. Do I still receive the home delivery discount for a digital subscription?
A. Yes, regardless of the frequency of your home delivered subscription. You will add the digital bundle for 46 cents per week. And remember, even if your newspaper delivery is only weekdays or weekends or some other combination, your digital access (online, or via mobile or tablet devices) is available 24 hours a day, seven days a week.



Account Management FAQs

Q. What is Press+?
A. Press+ is our e-commerce system for digital subscriptions. When you subscribe to, you will create a Press+ account, and Press+ will charge your credit card for the subscription amount. The charge will appear on your credit card statement as "Press Plus" in the amount you have selected for your subscription.


Q. If I have a computer at home and a computer at my office, do I need to purchase two digital subscriptions?
A. No. You can log in using your account username and password from wherever you access the Internet.

Q. Can everyone in my household use the same account?
A. Yes, you can use the same account for all of your family members.

Q. Is the pop-up "subscribe" window a secure URL?
A. Yes. If you right-click on the window and "view frame info" or "frame source," you'll see it's an https URL.

Q. How will digital subscriptions be billed?
A. We accept major credit cards. Subscriptions are billed every 30 days for monthly subscriptions or every 360 days for annual subscriptions. Your subscription renews automatically, and you are charged in advance of each billing cycle unless you cancel.

Note: Because Press+ is managing the billing for your digital subscription, the charge on your credit card statement will say "Press Plus" rather than The Bellingham Herald.

Q. Can I pay by check, invoice or PayPal?
A. No. All payments are via credit card.

Q. What is the cancellation policy?
A. You may cancel your subscription at any time. When you cancel, we will stop charging your account the following billing cycle. Your unlimited access will continue for the remainder of the current 30-day period. Afterward, you will still be able to view a limited number of pages per 30-day period on at no charge, just like any other visitor.

Q. How do I sign in to my account once I’ve subscribed?
A. You are automatically signed in as soon as you subscribe; there isn’t anything further you need to do. If you are prompted with a message to subscribe at a later time, you can log in with the account you created. If you subscribed at one computer and would like to sign in at a different computer (e.g., home and work computers), go to and click "Sign In."

Q. How do I access my digital subscription account?
A. To access your account, follow these steps:

1. Click "My Account" at 2. Log in with your email address and password

Q. What do I do if I forgot my password?
A. To reset your password, follow these steps:

1. Go to
2. Click "Forgot password"
3. Enter your email address and click "Submit." This will send you an email with a link to reset your password.
4. After clicking the link, you will be prompted to enter and reconfirm your new password.
5. Click "Submit" and your password will be updated

Q. How do I modify my payment information?
A. To modify your payment information, follow these steps:

1. Click "My Account" at
2. On the “Account Summary” page, select “Modify Payment Information”
3. Confirm that the cardholder name and billing zip code of your credit/debit card are correct
4. Enter your card number and expiration date
5. Click “Submit” and your payment information will be updated

Q. What if I have further questions?
A. For questions about your print subscription, or for more information about why we are charging for digital access, please contact our customer service department at: For help accessing your digital subscription, please contact Press+ customer service at

Q. Every time I click on a story to view it, the digital subscription ad pops up. When you go to close it, it takes you back to the home page instead of the article I was trying to read. How can I view the stories?
A. We now limit the number of stories you can read every 30 days for free. To have unlimited access to our website, tablet and mobile sites, you need to log in to our Herald Plus service.

Q. I pay for home delivery, do I still have to pay for online access?

A. Current subscribers need to register for our Herald Plus service, but won’t be asked to pay for unlimited online access until their current subscription renews. You may opt out by calling our customer service team at 360-676-2660.
To register, go to Click on the “Digital Subscription” tab at the top of the page (under the search bar). You will then choose the “Existing Subscribers” button, which will open another page. Please choose the “Digital Plus for current Print subscribers and E-Edition subscribers,” then click “next.” Follow the remaining instructions and you will be registered.

Q. We subscribe, but our home delivery is suspended while we spend the winter elsewhere. How do we continue to read the paper online?
A. A print vacation hold won’t impact your ability to see the stories online. You do need to register for our Herald Plus service, but you won’t be asked to pay for unlimited online access until your current subscription renews.

To register, go to Click on the “Digital Subscription” tab at the top of the page (under the search bar). You will then choose the “Existing Subscribers” button, which will open another page. Please choose the “Digital Plus for current Print subscribers and E-Edition subscribers,” then click “next.” Follow the remaining instructions and you will be registered.

You’ll also now be able to see the Olive print-replica edition by clicking on the e-Edition button at the bottom of the website.

Q. Is the cost of my printed newspaper subscription increasing?
A. Yes, the cost of all home delivery subscriptions will go up $2 a month at the next renewal period, unless you opt out of unlimited digital access by calling our customer service team at 360-676-2660.

Q.Must I pay to access

A. People who routinely access our website will be asked to pay for unlimited access as we now limit the number of stories you can read without paying. Print subscribers pay an additional $2 a month for unlimited access to our content on the website, tablets and mobile phones. Readers who don’t subscribe to the print newspaper pay $12.99 a month for unlimited access to our online content. (We also offer an introductory rate of $1.99 for the first month.)

Q. Will the website continue to have advertising, including pop-ups?
A. Advertising remains on the website, helping to keep the cost of subscriptions low. As always, you have the option to turn on pop-up blockers according to your browser type.

Q.What is the e-Edition?
A. The e-Edition is the print replica edition powered by Olive software. It allows you to see print pages of The Bellingham Herald newspaper on your computer, tablet or mobile phone with the flick of a finger or mouse click. You have access to the last 14 issues of the paper at any time. Pages are searchable and printable. It’s easy to zoom in and out and enlarge the type for easy reading. You can also download pages for offline use.

Access to the e-Edition is limited to those with a paid digital subscription.

From your computer, tablet or mobile phone browser you can click on the e-Edition icon at the bottom of to access the e-Edition.

iPad users may also download a free app from the app store that allows access to the e-Edition from an icon on your tablet. The first time you access the e-Edition from your app you will be asked to enter your paid digital subscription login and password.

Q. How can I tell if I’m logged in?
A. The absence of the pop-up asking you to log in is currently the only way to tell if you’re logged in for the paid digital subscription access. You can see if you are logged in to the free web participation registration, necessary to make story comments and enter items into the calendar, by checking for your name at the top right of the site, above the search bar. If it shows your user name, you’re logged in. If it says “log in” or “register,” you are not logged in.

Q. I've been a registered user of your site for years. Will that give me unlimited access to the website?
A. A paid digital subscription is necessary to access the full website.

The free web participation registration we have offered in the past is still necessary to make story comments and enter items into the calendar. Calendar submissions are not counted toward the meter for paid digital access, so a paid digital subscription is not needed to use the calendar.

Story pages are counted toward the meter for paid digital access so you are limited in the number of individual stories you visit every 30 days unless you have a paid digital subscription.

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