911 service restored in Washington after outage

Posted by Zoe Fraley on April 10, 2014 

911 service is back up and running after a problem with the phone system shut down the service statewide early Thursday morning, April 10.

Here's the latest update from the Bellingham Police Department:

At about 1:30 a.m. this morning 911 services across Washington and Oregon failed.  Century Link maintains the critical infrastructure for this essential service to our citizens.  Century Link responded immediately to this issue and were able to restore 911 service in Oregon by 4 a.m.  

As soon as our local dispatch center and first responders became aware of this issue we initiated several actions to assure that the citizens of Whatcom County would not be negatively impacted by this issue.  Whatcom Unified Emergency Management representatives joined forces with local law enforcement and fire leadership to develop a plan. 

Initially an alternate emergency number was identified (360-676-6911).  This number was distributed through the use of our Twitter social media site (@WUEmergencyMgmt and @BellinghamPD) and was then distributed by our local media outlets. 

We determined that Fire and Police facilities across the county should be properly staffed so that citizens in need could get immediate assistance.  We utilized the WSDOT reader boards on Interstate 5 to post the alternate emergency phone number. 

Century Link fully restored 911 services in Washington by 8:15 a.m.

Effective communications between the above listed agencies allowed a seamless transition to the alternate emergency number.  The cooperative nature of our first responders and emergency management personnel continues to be the key to effective solutions for our community.

 

 

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