Rant: Poor service from airline


I was interested in your recent article about our local airline leaving several passengers who didn't get screened by TSA. The passengers were warned that their flight would be two hours late, so some passengers arrived two hours late to the Bellingham airport and were not screened because the TSA screeners were not co-ordinated with the new flight plan and had gone home.

I thought that that situation might have been a fluke but now I doubt it. A friend just e-mailed from SeaTac that her flight out of Bellingham had been canceled at midnight for mechanical problems. By the time she woke up for her flight flight from Bellingham, it was too late to take an Airporter or rent a car. She had to reschedule her flight from Seattle at a $280 charge.

With this kind of customer service, I am really nervous about my upcoming flight out of Bellingham.

I remember several years ago with a different airline company when a local flight was cancelled due to ice, the local airline hired two buses to get us all to SeaTac to catch our connecting flights on time. They even called the connecting airlines and requested that they hold their flights a few minutes for their customers. Is there no more customer service or even reliability for local fliers?

Adena Mooers of Bellingham, via Letters to the Editor

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